Drury University of Cabool
August 2000 - August 2001
Dropped out due to family issues. Continuing my education is in my five year plan starting on year three.
General Education Diploma
June 12 1999
Deciding the education I was receiving at Mountain Grove High School was not enough, I decided to approach my education differently.
Front Desk GSR
Hampton Inn and Suites Down-town Gainesville, FL
December 2012 - Present
Excelled at Customer Service and Personability, delegated tasks to Housepersons, Maintenance and Valet. Used my design experience to make forms more readable and pleasing to the eye while saving nearly 26% printer toner. The use of Century Gothic as well as lighter shade of gray made forms much more readable than just stark black and white, saving ink and even made employees look forward to using the new forms. Designed 2'x 2' puzzle piece for a General Managers conference that was used in the World's Largest Puzzle. Experience from previous hotel position was included and enhanced further in my career with the Hampton Inn & Suites while other interests included learning about key locations from guests that frequented our establishment and making directions hand-outs for the most efficient path to take. My favorite events there included Fest (World's Largest Punk Rock Music Festival) and the Art Festivals. The Art Festivals were always held in front of our hotel and while our rates were a bit higher, the "serious" artists stayed at our hotel and I took opportunities to speak with like minded individuals and just may have my own booth this next year.
Front Desk GSR/Night Audit
Hampton Inn in Perry, FL
May 2008 - August 2012
The start of my hotel career. This gave me incredible customer service skills at my disposal and helped me learn how customers want to be treated and all while doing this at the number one Hampton Inn in the world for nine years running, up until it's acquisition by Hotel Perry LLC. Employed for evening shifts for the beginning and then quickly transitioned to Night Auditor in which tasks of interest were carried over with additions including tax audit information packets, light accounting and security. Shortly thereafter, I was instructed on using the M3 Accounting Software and proceeded to use my design experience from previous employer to write the book on Night Audit. I believe my packet is still used to this day in training new employees and as a refresher. On top of all of that I even made breakfast for all of the guests that following morning. Awarded Employee of the Month 12 times in my 4 years there.
Graphic Designer/Light Clerical
Perry Connections LLC. Perry, FL
January 2006 - May 2008
First professional graphic design position and this was what set me solid on my path to wanting a career in graphic design. Learned much about how the professional environment works and how to collect information to produce a quality product. There are five things to always consider when making any sort of media: Who, What, When, Where and Why. These rules are typically used for written media but apply equally to graphic design in which knowing who your demographic is, what they need and why are you the one to give them what they want. My employer taught me how to make functional designs and relied on me to make them appealing to the viewer. Clocked in early, clocked out late and enjoyed designing flyers, business cards, direct mailers (which had a 5% return on 2000 pieces generating $22,500 in business for services offered). Included designs were work van vinyl and various letterheads and forms and I even managed to get approval for an 80/20 direct mailer ad for DISH Network on my first try without revisions. Other tasks of interest were Sales for Direct TV, DISH Network and Computer Parts. Included in those tasks were creating and filing work orders for services, computer repair and graphic design consultation with local businesses under the Perry Connections umbrella, though not officially a service offered there. The experience gained from this position gave me the confidence to approach new unfamiliar territory to reach my goals.